Terms and Conditions

All orders placed with Anderson Composites (phone, fax, mail, verbal, or e-mail), either directly or through another account, constitute the acknowledgment and acceptance of all of the conditions listed below:

Warranty and Disclaimer

Items sold by Anderson Composites International, Inc. may not be legal for street use in all states. It is the buyer’s responsibility to comply with applicable state laws. Buyer understands that due to strict U.S. Federal and State safety crash guidelines, Anderson Composites is not responsible or liable for any damages or possible injuries incurred upon possible accidents due to driver error, incorrect installations, bad judgment, or act of nature/God, Allah, Jehovah, etc. All products are intended for off-highway uses, and should be used for their intended purposes only. Anderson Composites does not take responsibility over buyer installation, modification, and unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. Anderson Composites is not responsible for any damages incurred either directly or indirectly on the vehicles or operators/passengers within the vehicles.

Installation

All products require professional installation. For the best possible fitment, we recommend having an expert install your product(s) – someone who has experience working with composites.  Although some body shops have been in business for many years, they may not have sufficient experience in installing carbon fiber or fiberglass components.  Make sure that your installer is familiar with these products.  Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process.  All carbon fiber and fiberglass products will not sustain heavy force or weight, for they could be cracked by such force or weight. Do not over tighten threaded fasteners (hand tighten only), composite components will not withstand high pressure and may crack or fail by such force.  Anderson Composites has made an effort to produce all its aftermarket products to fit the original factory vehicles as closely as possible. However, some occasional prepping may be necessary for an ideal fit. The buyer needs to perform these steps to his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must pre-fit the parts to the vehicle before painting to ensure proper fit. Composite products will be affected by high heat; i.e. heat application for wrap/PPF installation/removal, heat application for ceramic coatings, heat generated during pre-paint prep and heat from paint booth drying process.  There are absolutely no returns on painted products.  Proof of purchase, photo of white label with P/N and Serial Number and photos to demonstrate installation fitment claims are required.  All hoods require hood pins for safety reasons. Anderson Composites will not be liable for any damages to the product and the vehicle caused by not properly using hood pins.  Anderson Composites requires the use of heat shields for all carbon fiber and fiberglass hoods. Heat shields help avoid pre-mature aging of the product.  Damages to the hood that results from the absence of heat shields will not be covered under warranty. Please note that Anderson Composites does not suggest re-installing gas hood shocks/dampers/struts. Damages to the hood that results from the use of gas struts will not be covered under warranty.

Care

Your carbon fiber product is durable, but it still needs care and maintenance to stay looking good.  More specifically, keep the products clean, minimize exposure to the sun, and wax when necessary.  Do not drive your vehicle equipped with carbon fiber products through an automated or commercial car wash due to the high-water pressure, high water temperature and unknown soap content. Wash your vehicle by hand with low water pressure, low water temperature and a quality automotive grade Ph neutral soap formulated to minimize scratching and fading (intended for late model clear coat finishes).  Do not use a high-pressure wand on carbon fiber surfaces. For carbon fiber hoods in particular, it is important that you use heat shields under the hood to avoid pre-mature aging.  All Dry-Carbon products are sold RAW and consumers MUST protect the product upon receipt.

Shipping Damage

Anderson Composites packs all products carefully to prevent damage during shipping, however, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier’s damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer’s right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as Anderson Composites from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.  Please document the product and box with at least 3 photos and email within 24 hours.

Email 3 photos to ShippingDamage@andersoncomposites.com, use tracking number as the subject line.

Picture of the box

If the box is damaged, take a picture showing the damage/marks/dents. If it’s not damaged, still take a picture of it showing no box damage.

Pictures of the product (next to the box OR in the box)

Take first picture of the damaged area (zoom in), take second picture of the damaged area (zoom out), set the damaged product next to the box showing corresponding box damage/marks/dents.  All damage must be notified to carrier, dealer and Anderson Composites within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. Anderson Composites, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.

Defective Products

All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps. Therefore, it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear finish blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. In addition, proof of purchase and a photo of white label with Part Number and Serial Number are required. In the event such parts prove defective following their purchase and installation, the buyer assumes the entire value of any cost related to installation, repair or replacement. Anderson Composites will not be held liable for anything other than replacement of said defective part and will not incur any other costs.  See below for information on our return policy.

Returns

Special orders and discontinued/clearance products cannot be exchanged or returned. If the buyer decides to return any part of the ordered item, he or she must contact the distributor who in turn can contact Anderson Composites and receive a Return Authorization within three (3) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by Anderson Composites, and it must be written on the outside of the packages being returned. Returned products must be received back at Anderson Composites within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 20% restocking fee, plus return-shipment charges. Original shipping and handling fees are not refundable. All products which are approved for return are for store credit only. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Only the original buyer may request a return of products. Defective items may be exchanged for the same item only. Upon receipt of returned parts, Anderson Composites shall inspect the parts to determine their exact condition. If Anderson Composites does not accept the goods as being defective and/or returnable, buyer must accept any incurred costs. All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the buyer at his or her own expense. Shipping costs to and from the purchaser are not refundable. Buyer is advised to insure the returned goods for their full value for his or her own protection. Otherwise, neither Anderson Composites nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned products that are damaged on the way back to Anderson Composite.

Shipping and Backorders

Anderson Composites tries to maintain a good stocking level in order to prevent backorders. However, in case a backorder is necessary, Anderson Composites will ship the order as soon as the parts become available. Backorders must be canceled within five days from when the order is placed, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer. Anderson Composites tries to ship regular, in-stock items within an estimated 15 business days. Please allow 5-10 working days for in-stock items to arrive. All shipping dates are approximate. The buyer is fully responsible for all shipping charges, unless otherwise negotiated with Anderson Composites. Shipping to residential addresses (as opposed to business addresses) will incur additional costs.

Contingencies

Anderson Composites shall not be liable for any failures to produce product to buyer when the cause of such failure is the result of the forces of nature, labor disputes, supplies or material shortage, acts of local, state, national, civil, or other authorities or public agencies; utility or communication failures, accidents, strikes, transportation problems, or any act or cause that does not normally occur in the ordinary course of Anderson Composites' business.  All parts shall remain the property of Anderson Composites until paid in full.  All prices and specifications are subject to change without notice. Shipping costs are non-refundable. All special orders are non-returnable.