Shipping and Returns

Shipping and Backorders

Anderson Composites tries to maintain a good stocking level in order to prevent backorders. However, in case a backorder is necessary, Anderson Composites will ship the order as soon as the parts become available. Backorders must be canceled within five days from when the order is placed, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer.

Anderson Composites tries to ship regular, in-stock items as soon as possible. Please allow 7-14 working days for in-stock items to arrive from the day it leaves our facility. All shipping dates are approximate and can vary greatly depending on the route. Buyer is fully responsible for all shipping charges, unless otherwise negotiated with Anderson Composites. Shipping to residential addresses (as opposed to business addresses) will incur additional costs.

Shipping Damage

Anderson Composites packs all products carefully to prevent damage during shipping, however, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier’s damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer’s right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as Anderson Composites from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.  Please document the product and box with at least 3 photos and email within 24 hours.

Email 3 photos to ShippingDamage@andersoncomposites.com, use tracking number as the subject line.

Picture of the box

If the box is damaged, take a picture showing the damage/marks/dents. If it’s not damaged, still take a picture of it showing no box damage.

Pictures of the product (next to the box OR in the box)

Take first picture of the damaged area (zoom in), take second picture of the damaged area (zoom out), set the damaged product next to the box showing corresponding box damage/marks/dents.  All damage must be notified to carrier, dealer and Anderson Composites within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. Anderson Composites, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.

Shipping Errors

If the consignee receives an incorrect item due to Anderson Composites error, consignee must inform the dealer within 3 days of receipt of shipment. Anderson Composites will then issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charges.

Returns

Special orders and discontinued/clearance products cannot be exchanged or returned. If the buyer decides to return any part of the ordered item, he or she must contact the distributor who in turn can contact Anderson Composites and receive a Return Authorization within three (3) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by Anderson Composites, and it must be written on the outside of the packages being returned.

Returned products must be received back at Anderson Composites within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 20% restocking fee, plus return-shipment charges. Original shipping and handling fees are not refundable.

All products which are approved for return are for store credit only. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Only the original buyer may request a return of products. Defective items may be exchanged for the same item only.

Upon receipt of returned parts, Anderson Composites shall inspect the parts to determine their exact condition. If Anderson Composites does not accept the goods as being defective and/or returnable, buyer must accept any incurred costs. All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the buyer at his or her own expense. Shipping costs to and from the purchaser are not refundable.

Buyer is advised to insure the returned goods for their full value for his or her own protection. Otherwise, neither Anderson Composites nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned products that are damaged on the way back to Anderson Composite.